Contact us
Have a question about your account or need some help?
Popular questions answered
I've lost my Aqua credit card. How do I report this?
How can I make a payment?
Can I use my card to withdraw money from a cash machine and is there any charge?
What can I do through the App or Online Account Manager?
We’re here for you
Have a question about your account or need some help?
Our app
You can use the app to manage your account, including making payments and viewing your latest balance and transactions.
By phone
Call 0333 220 2691
Our friendly customer services team is ready to help you six days a week:
Monday to Friday – 9am to 6pm, Saturday – 9am to 4pm, Sunday – closed
By post
Write to us at:
Aqua Customer Services
PO Box 173
Sheffield
S98 1JW
Help centre
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